The JOLT Effect

The worst buyer objection isn't "no" — it's "not yet." JOLT is the playbook to avoid unnecessary deal stalls.

Based on a study of 2.5 million sales calls, The JOLT Effect is the first method built specifically to overcome buyer indecision — the single biggest source of lost deals.

The JOLT Effect by Matthew Dixon and Ted McKenna
The Problem It Solves
Buyers fear messing up more than they do missing out. But most sellers mishandle this important force — and most methodologies completely ignore it.

The Four JOLT Skills

J
Judge the Level of Indecision
Qualify and forecast deals on the buyer's ability to decide.
O
Offer Your Recommendation
Prescribe what and what not to do.
L
Limit the Exploration
Help buyers feel like fully informed purchasers.
T
Take Risk Off the Table
Provide downside risk protection for hesitant buyers.
The World's Largest Study of Sales Losses

Built on a foundational quantitative research model

The world's largest global study of sales losses ever conducted — and an ongoing effort to derive meaning from the data set. Our AI/ML models are built from 2.5 million recorded sales interactions across 8,000+ variables.

8,000+ VARIABLES Sales Skills & Behaviors Customer Emotions Customer Objections Seller Rebuttals Sales Call Measures Customer Experience + Data Collected Global · Low to high complexity Multiple sales models & criteria Performance Measures Win/loss on analyzed interactions Gap to goal, Top 20% vs peers AI/ML Data Models Markov Field Model defines states and transitions with probabilities Classified by phrases & utterances Multivariate Regression Regressed against win/loss Partial correlation, Matrix Solver = Model of Top Performing Sellers
Works With Your Existing Methodology
JOLT on its own can snap into any existing sales methodology. It doesn't require replacing your current approach — it fills the gap that no other methodology addresses. No need to throw out what's already working.

How It's Delivered

Live-taught Training
Deal Workshops
eLearning
Manager Coaching Tools

Key Study Findings

Finding 1: Indecision Due to Fear of Failure is Everywhere

Finding 2: Indecision Kills Win Rates

Finding 3: High Performers Thrive While Others Struggle

Ready to stop losing deals to "no decision"?

Let's talk about bringing JOLT to your team.

Talk to Us